Free delivery for orders $50 and over within Australia.
Get a shipping estimates at checkout for international orders and Australian orders under $50.
If you've received an incorrect, damanged or faulty product, please contact us within 30 days of your purchase. Please let us know your order number so we can locate your order easily.
If you have received your order and noticed an item missing, please let us know your order number and we can organise for the product to be sent through. Please let us know your order number so we can locate your order easily.
If you experience any other issues with our products, please contact us and our customer service team will respond to you.
If you need to return products as a part of your refund, our customer service team will be in contact about the process. Subject to the nature of the issue, your item needs to be unused and in the same condition of receipt, in the original packaging without breaking the tamper evident seal. In the instance of damaged or faulty products, our customer service team may request for images to help us look into the issue. To complete your return, please provide us with your order number.
Once your return is received, we will send you an email to notify you on the outcome of your return. If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged or faulty.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
If your item was received as a gift, you’ll receive a gift credit to the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you need to return products, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Products should be returned to 5 Connell Street Alstonville New South Wales AU 2477, please contact us before mailing your return.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.