Please note that Australia Post are currently experiencing extraordinary delays due to increased demand over the festive season and safety precautions. Please expect further delays.
Free delivery for orders $50 and over within Australia.
Get a shipping estimate at checkout for international orders and Australian orders under $50.
We will not cancel or refund an order based on “change of mind”. In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged. If you've received an incorrect, damaged or faulty product, please contact us within 30 days of your purchase. Please let us know your order number so we can locate your order easily.
If you have received your order and noticed an item missing, please let us know your order number and we can organise for the product to be sent through. Please let us know your order number so we can locate your order easily.
For parcels where ‘authority to leave has been selected’, either by the purchaser or where assigned by Australia Post, we cannot be held responsible for any undelivered items. For undelivered items that are returned to us due to reasons outside of our control (e.g. address changes, inability to receive the order and other causes), and that are required to be redelivered, we will charge a $10 admin/processing fee and the cost of reshipping the order.
If you experience any other issues with our products, please contact us and our customer service team will respond to you.
If you need to return products as a part of your refund, our customer service team will be in contact about the process. Subject to the nature of the issue, your item needs to be unused and in the same condition of receipt, in the original packaging without breaking the tamper evident seal. In the instance of damaged or faulty products, our customer service team may request for images to help us look into the issue. To complete your return, please provide us with your order number.
Once your return is received, we will send you an email to notify you on the outcome of your return. If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged or faulty.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
If your item was received as a gift, you’ll receive a gift credit to the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you need to return products, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Products should be returned to 5 Connell Street Alstonville New South Wales AU 2477, please contact us before mailing your return.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once you submit your email address on our website, a 10% off code will be emailed to you. Please ensure you check your spam folder in case it was mislabelled by your mail server. To apply the welcome discount, you must enter the code provided, prior to completing your first Meluka Australia order via the Meluka Australia website. The welcome discount can be redeemed on full price items only and does not apply to gift cards or delivery fees. The welcome discount is single use only and cannot be redeemed in conjunction with any other offers or promotions.
If you are experiencing any issues or difficulties redeeming the offer, please contact our friendly team at email@example.com prior to placing your order and they will assist. The welcome discount cannot be applied to existing or previously placed orders. We are unable to amend any online order once it has been submitted and will not be able to apply the welcome discount offer to any orders retrospectively.