Privacy Policy
Meluka Australia (“Meluka”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy is governed by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003. By accessing, using, or purchasing from www.melukaaustralia.com.au (“Site”), or otherwise providing us with your personal information, you accept the terms of this Privacy Policy.
What is Personal Information?
Personal information means information or an opinion that identifies or could reasonably identify you, whether true or not and whether recorded in material form or not.
Types of Personal Information Collected
We collect information necessary to deliver our products and services, including:
- Name, address, email, and telephone numbers
- Payment and transaction details (including credit or debit card information)
- Device and browsing details (IP address, browser data, cookie identifiers, time zone, referring sites)
- Purchase and communication preferences
- Any other information provided through our contact forms, feedback, or customer support interactions.
Collection and Manner of Collection
We collect personal information when you:
- Browse or interact with our Site (using cookies, log files, web beacons, tags or pixels)
- Place an order or attempt a transaction
- Sign up for newsletters, marketing communications (email/SMS), participate in surveys, competitions, or promotional activities
- Contact us via online forms, email, phone, or social media
- Leave feedback or request customer support
- We may also receive information from third parties such as analytics, payment, or delivery providers, and publicly available sources.
Use of Personal Information
We use your information to:
- Fulfil orders and deliver services
- Communicate regarding purchases or customer support
- Send direct marketing communications by email or SMS, strictly in compliance with explicit consent requirements
- Send cart reminders or offers if you have opted-in
- Provide information about new products, offers, or events
- Prevent fraud, ensure security, and improve our services
- Meet any legal or regulatory obligations.
Direct Marketing and Unsubscribe
We only send email or SMS marketing if you have expressly opted in. Every marketing communication clearly identifies Meluka as the sender and provides a simple, no-fee way to unsubscribe. Requests are processed within 5 business days. Opt-out via the link or reply instructions in each message.
Disclosure of Personal Information
Personal information may be shared with:
- Service providers (website, payments, shipping, marketing, analytics), only for business purposes and under strict contractual obligations
- Government authorities if required by law or to protect our rights
- We never sell or rent your information. We do not share SMS opt-in or consent data with any third parties.
Overseas Disclosure
Your data may be processed or stored in Australia and other countries (such as the United States or Canada) in accordance with this policy and only with adequate safeguards as required by law.
Data Security and Retention
We employ reasonable industry standards and technical safeguards to protect data from misuse, unauthorised access, and loss. Data is retained only as long as necessary for business or legal purposes. When no longer needed, data is securely deleted or de-identified.
Access, Correction & Complaints
You have the right to access or correct your personal information. If you wish to make a complaint about privacy or the handling of your data, contact us by email at enquiries@melukaaustralia.com.au. We will respond within a reasonable timeframe, and if the issue remains unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to This Policy
We may update this policy to reflect changes in legal requirements or our practices. Significant changes will be posted on our Site.